At Himalayan Putri, we take pride in delivering high-quality products and exceptional service. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before making a request.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. The return request must be made within 7 days of receiving your order.

2. Non-Returnable Items

Some products cannot be returned, including personalized or custom-made items, discounted or clearance products, and items damaged due to mishandling after delivery.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with photos or videos as proof. Once verified, we will arrange for a replacement or refund.

4. Return Process

To initiate a return, contact our support team through the contact form or email mentioned on our website. Once your return is approved, you will receive instructions for shipping the item back to us. Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original payment method.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order for your desired product.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card provider. Processing times vary depending on financial institutions. If you still haven’t received your refund after 15 days, please contact us for assistance.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer service team at info@himalayanputri.com.

By purchasing from Himalayan Putri, you agree to this Return & Refund Policy.